Warranty Policy

Welcome to the BIGWASP Tattoo Warranty Policy page. We value your experience and are committed to providing high-quality products. This policy explains our warranty services to ensure your rights and satisfaction after purchase.

Warranty Period

All BIGWASP Tattoo machines and tattoo products are covered by a limited warranty starting from the date of delivery.

Warranty coverage by product type:

Tattoo Machine Motor: 1 Year
Battery: 6 Months
Spare Parts & Accessories: 3 Months

This warranty covers manufacturing and material defects only.

Warranty Services

During the warranty period, if your product has a defect caused by manufacturing or materials, we offer the following support:

1. Free Repair
We provide free repair for products that fail or are damaged due to production defects.

2. Free Replacement
If a product cannot be repaired, we will provide a replacement for defects caused by production.

3. Refund
If repair or replacement is not possible, we will accept a return and issue a full refund (excluding shipping costs).

How to Claim Warranty

To request warranty service:

Provide proof of purchase and the warranty card to confirm that your product is eligible.
Contact our customer service team via email or phone.
Our representatives will guide you through the process and provide instructions for repair, replacement, or return.

Warranty Exclusions

The warranty does not cover:

Damage caused by improper use or maintenance
Accidental damage or misuse
Normal wear and tear
Unauthorized modifications or repairs

For issues outside the warranty, we may offer guidance or paid repair services.

Important Notes

Keep your purchase proof and warranty card to ensure valid warranty service.
Contact our customer service promptly if you notice any quality issues.
Our warranty policy may change due to regulatory or market conditions; the latest version will always be available on our website.

Thank you for choosing BIGWASP Tattoo. We are dedicated to providing premium tattoo machines and supplies along with reliable customer support.